Which is why having all of your documentation in one location is key to unlocking your efficiency. Think about it this way. Better yet, you have the information you need to prevent those problems in the first place. But then consider the rest of your documentation that you already have, what if that was accessible in the same place, too? Hardware Directory — While the network topology is designed mainly to understand how hardware is connected, this directory contains more information, including descriptions of the hardware and serial numbers.
This makes it easy to locate and service any hardware troubles at your company. Software Directory — This directory should include the names of applications, the computers on which those applications are installed, and a proof of license for those applications. In the event of a software audit, failure to have this will result in panic, long hours, and likely hefty fines. A Recovery Plan — Different companies need to plan for different levels of risk mitigation.
If in any doubt, make the appropriate revisions. There are plenty of documentation management tools available on the market, but few of them can meet the requirements specific to services providers. This tool is scalable, user-friendly, and offers a range of advanced features that allow you to deliver a robust and effective network documentation management strategy. With Passportal, you have access to operating procedures, passwords, a knowledge base of articles, installation and license files, all in one consolidated place.
This tool assists your MSP with standardizing network documentation practices, allowing you to maintain consistent service even in the event of technician turnover. The standard built-in templates make documenting client intelligence easy for technicians.
On top of the documentation abilities it provides, Passportal delivers client password management services to implement secure and compliant password practices. To get started today, schedule a demo of Passportal here. Grow your business faster with the world's first unified platform for true password management and secure IT documentation. More than 2, best-in-class MSPs around the world are leveraging our security, automation, and rapid access client knowledge to out preform the competition.
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Resource Library Blog. MSP Wisdom. Seven Best Practices for Network Documentation. What is network documentation? How do you share documents in a network? How do you document a network? Without any network documentation, diagnosing and resolving faults will take longer, which means more downtime than necessary for your customer. Network documentation can include anything from a map of the network, to a simple document that matches IP addresses to a device. The below would suffice for documentation.
Using this network documentation you can save a lot of time when diagnosing issues, including problems similar to the examples below:. Resolution: You colleagues can check to see if switch port 4 is up server port. When this fails, they know that the issue is localised to the server.
They can now direct their efforts towards the server.
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